Terms of use

Using of the Website constitutes an acceptance and confirmation of your consent to be bound by these Terms, all applicable laws and regulations, and you agree that you are responsible for compliance with and that you are compliant with the applicable laws.

We provide you with the simple and convenient way to change the Cryptocurrency through the Website.
Please, note that you can only exchange Digital Assets listed in the module. You have no opportunity to trade legal tender (USD, EUR, etc.) for Digital Assets and vice versa using the Website and our services.

We provide non-custodial services, which means that we do not store your Digital Assets on deposits and balances.

By accepting these Terms and using the Website, you represent and warrant that:

  • you are at least 18 years old and have full capacity to contract under the applicable law;
  • you are only transacting on the Website with legally-obtained funds that rightfully belong to you;
  • you have not previously been suspended or removed from using the Website and our services;
  • you are not furthering, performing, undertaking, engaging in, aiding or abetting any unlawful activity through your relationship with us or through your use of the Website and our services;
  • you acknowledge and agree that Coindeskhub.com is not acting as your broker, intermediary, agent or advisor or in any fiduciary capacity, and no communication or information provided shall not be considered or construed as advice;
  • you shall not mislead other Users and third parties during using the Website;
  • you will not take any action aimed solely at causing damage to Coindeskhub.com or other third parties;
  • you understand and acknowledge that any delays in services are possible;

The Website is accessible 24 hours per day, 7 days per week. However, we reserve the right, without providing notice or compensation, to temporarily suspend the Website or access to the Website in order to carry out work including, but not limited to: updates, maintenance operations and amendments to the servers, etc.

Users don’t need to create accounts: you don’t need to register or log in to use the Website.
We use an automated risk management system to check all the transactions made by the Users.

Cryptocurrency and Digital Assets are highly experimental and risky.

Our conversion service attempts to provide accurate price and exchange rate information, but this information is highly volatile and can change quickly without Users necessarily being aware of these changes.

For normal orders, the exchange rate is calculated at the time your payment is accepted. It is important to note that a payment being broadcast to the blockchain network does not constitute an acceptance by Coindeskhub.com of that payment.

The Coindeskhub.com interest (the Coindeskhub.com’s remuneration for the using of its services and the Website) is included in the final rate of the User’s change transactions. You don’t need to pay additional fees directly to the Coindeskhub.com, unless otherwise provided by these Terms.

Please, contact the customer support (support@coindeskhub.com) for more information on exchange rates and prices.

5.6. Taxes. It is your responsibility to determine what, if any, taxes apply to the changes you complete via the Website and our services, and it is your responsibility to report and remit the correct tax to the appropriate tax authority. You agree that Coindeskhub.com is not responsible for determining whether taxes apply to your exchanges or for collecting, reporting, withholding or remitting any taxes arising from any transactions.

Returns and Refund Policy

Cryptocurrency and Digital Assets are, by their nature, generally irreversible, and their exchange rates are highly volatile and transitory. We cannot be responsible for any risk in use of the Website, including but not limited to exchange rate risk and market risk. All sales and transactions after the exchange are final and amount is non-refundable.

If an error occurs with a User’s exchange or interface on the User’s side of the transaction, the “Order Status” page on the Website will indicate whether or not the failed exchange will result in a refund of the User’s deposited Digital Asset or the outgoing Digital Asset to which the User was exchanging.

The Digital Asset deposited by the User can be refunded to the User if the “Order Status” page either:

  • indicates the exchange failed by displaying “failed” message; or,
  • indicates the exchange got stuck in “Awaiting payment” or “Ready for exchange” stages.

The rules outlined above do not apply to the cases when the deposits have already been exchanged.

The outgoing Digital Asset will be sent to the User if the “Order Status” page indicates a successful exchange by displaying “Sent to your wallet” or “Completed”.

We reserve the right to handle requests from the Users on a case-by-case basis. Any decisions by Coindeskhub.com with respect to refunds or exchanges are final.

If a User does not specify the refund address, the Digital Asset will be sent only to the initial transaction address.

In case the transaction was made on a partner’s platform(any other website, application, service, etc. other than ChangeNOW), ChangeNOW is not responsible for the refund procedure. Should this happen, a User must apply for the refund on the partner’s platform where the transaction was made.

You agree to hold harmless and indemnify Coindeskhub.com from and against any third party claim arising from or in any way related to:

  • your breach of the Terms;
  • your violation of applicable laws, rules or regulations in connection with the Website and our services,

including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs of every kind and nature.

Disclaimers

NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT COINDESKHUB.COM’S WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE WEBSITE AND OUR SERVICE IS AT YOUR SOLE RISK AND THAT THE WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, COINDESKHUB.COM MAKES NO EXPRESS WARRANTIES AND DISCLAIMS ALL IMPLIED WARRANTIES REGARDING THE WEBSITE, SERVICES OR ANY APPLICATIONS OR EXTERNAL SITES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT CORRECTNESS, ACCURACY AND RELIABILITY.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, COINDESKHUB.COM DO NOT REPRESENT OR WARRANT TO YOU THAT: (A) YOUR USE OF THE WEBSITE AND SERVICES WILL MEET YOUR REQUIREMENTS, (B) YOUR USE OF THE WEBSITE AND SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR, (C) DATA PROVIDED THROUGH THE WEBSITE WILL BE ACCURATE OR (D) THE WEBSITE OR ANY CONTENT MADE AVAILABLE ON OR THROUGH THE WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation of Liability

SUBJECT TO INFORMATION ABOVE, YOU UNDERSTAND AND AGREE THAT COINDESKHUB.COM SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING, BUT NOT LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS, EVEN IF COINDESKHUB.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Prohibited Jurisdictions

By accessing and using our services and the Website, you acknowledge and declare that you are not located in, or are not a citizen or resident of Cuba, Iran, North Korea, Crimea, Sudan, Syria, United States of America (including all USA territories like Puerto Rico, American Samoa, Guam, Northern Mariana Island, and the US Virgin Islands (St. Croix, St. John and St. Thomas)), Bangladesh and Bolivia, among with any other country subject to United Nations Security Council Sanctions List and its equivalent.

COINDESKHUB.COM maintains the right to select its markets and jurisdictions to operate in and may restrict or deny its services to certain countries.

COINDESKHUB.COM also maintains the right to use various methods to prevent the use of the Website and its services by the Users listed above. You are to comply with this Section, even if our methods to prevent use of its services and the Website are not effective or can be bypassed.

Use of the Website is void where prohibited by applicable law.

COINDESKHUB.COM has the right to obtain your IP-address. If the IP-address is allocated in the prohibited jurisdiction, COINDESKHUB.COM can deny you the access to the Website and providing services.

Use of the Website may carry financial risk, and is to be used as an experimental software utility only.

When accessing or using the Website, you agree that you will not violate any law, contract, intellectual property or other third-party right or commit a tort, and that you are solely responsible for your conduct while using the Website and our services.

Without limiting the generality of the foregoing, you agree that you will not:

  • damage, disable, overburden or impair the functioning of the Website in any manner;
  • use the Website and our services to pay for, support or otherwise engage in any illegal activities (such as illegal gambling activities, fraud, money-laundering or terrorist activities);
  • use any robot, spider, crawler, scraper or other automated means or interface not provided by us to access to the Website or to extract data;
  • you shall not distribute viruses, worms, defects, Trojan horses, corrupted files, hoaxes, or any other items of a destructive or deceptive nature
  • These Terms shall enter into force for the User since the use of the Website and shall be in force for an indefinite period.

COINDESKHUB.COM reserves the right to suspend your access to the Website for any reason, including but not limited to breaches of these Terms, in its sole and absolute discretion, immediately without prior notice and without liability.

COINDESKHUB.COM reserves the right to terminate or block your access to the Website for any reason, including but not limited to breaches of these Terms, in its sole and absolute discretion, immediately without prior notice and without liability.

COINDESKHUB.COM shall not give reasons of its actions.

COINDESKHUB.COM is constantly changing and improving the Website and its services.

COINDESKHUB.COM has right to add or remove functionalities or features to the Website, or add or create new limits for using the Website and its services at any time.

Nothing in these Terms shall be construed as creating a joint venture, an agency relationship or a legal partnership between Parties.

COINDESKHUB.COM has the right to involve third parties for the fulfillment its obligations.